FAQ

It takes about 30–60 minutes for an experienced installer to install a smart lock, depending on the door structure and borehole condition.

We do not send on-site installation staff overseas on a long-term basis. Depending on the project scale, we can arrange 1–2 technical engineers to travel abroad to provide on-site technical guidance, while on-site installation is carried out by the local construction team. International travel and accommodation costs are borne by the customer.

The annual sales target for distributors is set according to regional market tiers, based on your country and channel resources, and is negotiated between both parties. There is no one-size-fits-all rigid target; tiered agency policies can be discussed.

No. Our finance is settled independently. We do not pay third-party suppliers on your behalf. We suggest you settle directly with each supplier.

Yes. Sourced goods can be delivered to our factory in Zhongshan. We offer co-packing and container loading services, for which a small warehousing and handling fee will be charged. Please communicate the volume and delivery schedule in advance.

The Fulemen brand has been deeply engaged in the lock industry for over a decade. Zhongshan Fulemen Intelligent Technology Co., Ltd. was established in 2018, focusing on the R&D, production and manufacturing of smart locks.

Yes. The product's working ambient temperature range is -20℃ to +60℃. It can be installed and used normally in high-temperature environments (tropical, outdoor summer). We recommend avoiding direct long-term sunlight on the lock body.

Yes. The product supports low temperatures down to -20℃, suitable for cold regions. When installing in low-temperature environments, we recommend strictly following the installation manual to ensure stable battery power supply.

Our factory headquarters is located in Xiaolan, Zhongshan, 50 km from Guangzhou, where we have a sample showroom. We do not currently have an independent Shanghai office. You are welcome to book a sample viewing at the showroom.

Yes. We can send technical staff to your location for technical training and project guidance, while on-site installation is carried out by your local team. International airfare, accommodation, visa, allowance and related costs are borne by the customer, and the itinerary period needs to be confirmed in advance.

Yes. We support separate purchases of spare parts such as lock cores, batteries, panels and mainboards. Spare parts have separate pricing. Small quantities can be shipped with an order or by express delivery separately.

Yes. We regularly attend domestic exhibitions such as the Canton Fair and the Construction Fair, and selectively attend overseas hardware and security exhibitions. The exhibition schedule is notified to cooperative customers in advance.

Yes. We can deliver to a designated warehouse in Guangzhou, supporting FOB Guangzhou. Freight is calculated based on the actual shipment volume.

Routine requests are responded to within 24 hours. Standard proposals are delivered within 5–10 working days. Customized appearance and structure proposals take 15–20 working days.

We follow the national GB standard for smart door locks. At the same time, products can be manufactured to meet the corresponding overseas certification standards required by your target market.

Each unit uses a color box with pearl cotton inner protection, and the outer carton is a five-layer reinforced export carton. For large-volume orders, pallet reinforcement can be used, suitable for sea freight, shockproof and moisture-proof.

Yes, we support ODM customization. We can customize the structure and appearance according to the door dimensions and appearance requirements you provide. Customization requires meeting the minimum order quantity.

The Spring Festival holiday is generally from Lunar New Year's Eve to the 6th day of the first lunar month. Production is suspended during the holiday, but our sales team can receive inquiries online. Orders will be scheduled in sequence after work resumes. The annual holiday schedule is notified to customers one month in advance.

We have national test reports and C-grade lock core certificates. According to customer needs, we can handle CE, FCC, ROHS and other certifications required for overseas exports (some certifications incur additional fees).

The factory includes R&D, production, quality inspection and foreign trade teams. Production capacity can be expanded during peak seasons, and the core technical team is stable.

Contact our foreign trade department, submit your company profile and local channel introduction. Both parties will discuss the agency region, target, and price protection, and authorization is granted after signing the agency agreement.

Agency coverage differs by country. Please let us know your country, and we will verify the current agency situation there and confirm whether the region is open for new agencies.

Yes. We have real photos of domestic and overseas project implementations and on-site installation scenes. Project case materials can be provided before signing.

The factory is located in Xiaolan Town, Zhongshan. Nearby business hotels are a 5–15 minute drive away, making factory visits very convenient.

It is about 1 hour by car from Zhuhai Jinwan Airport, about 1.5 hours from Guangzhou Baiyun Airport, and about 1 hour from Shenzhen Bao'an Airport.

Driving from Guangzhou to the Xiaolan factory in Zhongshan takes about 1.5 hours; by bus, about 2 hours.

Xiaolan Town, Zhongshan City, Guangdong Province, China (China's Lock Capital).

A small quantity of free wear-prone spare parts is included with bulk orders as after-sales backup. Spare parts beyond the included quantity need to be purchased separately.

There is no age limit. Elderly, adults and teenagers can all use it. The 3D face recognition version supports adult recognition. Since young children's faces change greatly, face unlock is not recommended for them.

Yes. We provide installation manuals and drawings in multiple languages, together with installation tutorial videos.

Yes, we support OEM/ODM. We can print your customer brand LOGO and customize the outer packaging and boot interface.

Yes, samples are available but charged a sample fee. Once the bulk order reaches the agreed quantity, the sample fee can be refunded as agreed.

Standard: 30% deposit, 70% balance paid before shipment. Other payment methods can be negotiated for large long-term projects.

Standard in-stock models have a low MOQ. OEM customized models have a corresponding MOQ, depending on the product model, with a price list attached.

We are an original manufacturer. We own a smart lock factory, stamping workshop and CNC fine-carving workshop, with independent R&D, production, quality inspection and foreign trade teams.

In-stock products: shipped 3–7 days after receiving the deposit. Customized OEM orders: 15–30 days, depending on order quantity and customization content.

We have multiple smart lock assembly production lines, with flexible capacity adjustment to meet orders of both small and large batches.